AI Comment Action Inbox
A Forge-native app that monitors every @mention across Jira, Jira Service Management, and Confluence — classifies them with AI across three dimensions — and surfaces them in a prioritised personal inbox so nothing falls through the cracks.
Typical response
Classifications surfaced near-instantly in your inbox
PII sanitisation
Zero raw user data reaches the AI
Auto data eviction
Action items automatically cleaned up
The Product
Features
Everything you need. Nothing you don't.
3D AI Classification
Every @mention classified across three independent dimensions simultaneously: Action (RESPOND, REVIEW, APPROVE, FIX, BUILD, WATCH, NOTE), Urgency (CRITICAL, HIGH, NORMAL, LOW with timeframe context), and Impact (CUSTOMER, REVENUE, TEAM, INDIVIDUAL). Not a single score — a full picture.
In Detail
Action, Urgency, and Impact — visible at a glance.
Every @mention gets a three-dimensional classification — so you know exactly what to do, how fast, and who it affects.
Personal Priority Inbox
All @mentions from Jira, Jira Service Management, and Confluence in one unified inbox. Critical items surfaced first. Unread tracking, resolve with 10-second undo window, and bulk resolve for processing multiple items at once.
Dashboard to Classification
Drill from a high-level dashboard view straight into the underlying classified items. Click any priority, urgency, or impact bucket to see exactly which @mentions sit behind it — context preserved, filters auto-applied.
Admin Configuration
Jira admins control which Jira projects, Jira Service Management projects, and Confluence spaces are monitored. Include or exclude mode per product. Changes apply immediately across all users — no per-user configuration required.
Advanced Filtering & Search
Filter by Action type, Urgency, Impact, Project, Issue Type, Author, Time Range, Read Status, and Source. Full-text search. Stackable filter chips. All filters persist per user session.
Grouped Views
Switch between flat list, grouped by issue, or grouped by source (Jira / JSM / Confluence). Collapsible groups. View mode and sort order persisted per user.
Smart Auto-Refresh
Your inbox stays current automatically. A visual refresh indicator shows sync status at a glance, with manual refresh always available.
Mute Controls
Mute noisy projects or specific authors. Toggle muted item visibility without losing coverage. Cut through the noise while keeping full audit trail.
Storage Management
Monitor your inbox storage at a glance. Clear resolved items, older items, or reset entirely — all from within your user settings. Data older than 60 days is automatically evicted.
Real-world Scenario
When production goes down, nothing gets missed.
A P1 incident generates multiple high-priority @mentions across different stakeholders simultaneously. AI Comment Action Inbox surfaces every one of them — grouped by issue, sorted by urgency — so the right people respond immediately without hunting through comment threads.
The AI Engine
Classification
at machine speed.
Built on Atlassian Forge with multi-layer PII sanitisation and near-instant classification.
- 1
@mention detected
Forge trigger fires on Jira, Jira Service Management, or Confluence comment events. Zero mentions? Processing stops immediately — nothing stored.
- 2
Multi-layer PII sanitisation
Emails → [EMAIL]. Phone numbers → [PHONE]. API keys & tokens → [SECRET_N]. Account IDs → [USER_N]. Customer names → [CUSTOMER_N]. HR/legal terms → [SENSITIVE]. Credit cards → [CREDIT_CARD]. Personal name signatures → [NAME]. Sanitised text only proceeds to AI.
- 3
AI classification
Sanitised text and basic issue context (title, type, priority, status) are sent to Anthropic Claude. The response is validated and post-processed before reaching your inbox.
- 4
Near-instant delivery
Classifications typically surface in your inbox in under 100ms, ready to triage.
- 5
Resolve, mute, or act
Resolve in one click, mute noisy authors, or jump straight to the source comment in Jira, JSM, or Confluence.
Intelligence Layer
See your workload differently.
The Urgency × Impact matrix gives you an instant read on where pressure is building across your team — before it becomes a crisis. Click any cell to filter your inbox to exactly those items.
Your data never leaves Atlassian infrastructure.
AI Comment Action Inbox is built entirely on Atlassian Forge — Atlassian's own serverless platform. All data is stored exclusively in Forge Storage (Atlassian's encrypted key-value store). There is no external database. There are no external servers. The only external call made by this app is to the Anthropic API for AI classification — and only PII-sanitised text is sent. Raw comment text, user account IDs, email addresses, and all other identifiable information are replaced with typed tokens before leaving your Atlassian instance.
Permissions requested — and why.
AI Comment Action Inbox requests only the permissions it actively uses. Here is every permission and exactly why it is needed.
read:jira-workRead Jira issue details, comments, and attachments when an @mention is detectedread:jira-userRead author display names for inbox renderingstorage:appRead and write to Forge Storage (your personal inbox data)read:confluence-content.summaryDetect Confluence comment eventsread:content:confluenceRead Confluence comment body textread:comment:confluenceRead Confluence comment metadataread:space:confluenceRead Confluence space information for admin configurationread:page:confluenceRead Confluence page context for comment displayread:user:confluenceRead Confluence author display namesread:servicedesk:jira-service-managementAuto-detect JSM projects for admin configurationOn the roadmap
More products in development.
AI Comment Action Inbox is one of several AI-native products we're building for engineering and operations teams. Follow us or get in touch to hear about what's next.
Stop losing decisions in comment threads.
AI Comment Action Inbox is awaiting Atlassian Marketplace approval. Join the waitlist below to be notified the moment it goes live — and give every team member a personal, AI-classified inbox for every @mention across Jira, Confluence, and Jira Service Management.